Guest Relations Coordinator

Responsibilities

• Lead the concierge and front desk team to ensure smooth check-in/out processes and excellent guest service
• Manage guest referrals, screening, and room allocation to maximize facility occupancy
• Supervise front desk operations, including handling phone inquiries and guest requests
• Monitor facility readiness and cleanliness by coordinating with maintenance and housekeeping teams
• Track and analyze occupancy data to inform operational decisions and improvements
• Resolve guest concerns promptly and implement effective service recovery solutions

Requirements

• High School Diploma or Equivalent
• Minimum 2 years of experience in hospitality, guest services, or a related field
• Proficiency in Microsoft Office and reservation systems
• Valid Driver's License (required if operating lodge vehicles)
• Strong communication, interpersonal, and organizational skills

Preferred Qualifications

• Additional education or certification in hospitality management or office administration

Benefits

• Generous paid time off policy
• Medical and dental insurance
• Retirement benefits
• Wellness programs
• Professional development programs to enhance staff skills

About the Company

The American Cancer Society is working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day to serve our communities through lifesaving missions and support programs like Hope Lodge.