Guest Relations Coordinator

Responsibilities

• Manage guest referrals and check-ins, ensuring accurate processing of arrivals, registrations, and room assignments
• Supervise the concierge team by providing guidance, support, and training to ensure high-quality customer service
• Coordinate guest services and amenities, including transportation, meal services, and special accommodations
• Maintain open communication with internal departments such as program, administrative, and maintenance staff
• Conduct regular inspections of guest rooms and common areas to ensure cleanliness and compliance with Hope Lodge standards
• Gather guest feedback and resolve complaints or concerns in a professional and timely manner
• Perform administrative tasks including updating guest records, managing room inventory, and preparing reports

Requirements

• Minimum of 2 years of experience in hospitality, guest services, or a related field
• High School Diploma or equivalent
• Proficiency in Microsoft Office Suite and familiarity with reservation systems
• Strong leadership and supervisory skills
• Excellent verbal and written communication skills
• Ability to work a Tuesday - Saturday schedule (7:30am - 4:00pm)

Preferred Qualifications

• Additional education or certification in hospitality management or office administration

Benefits

• Generous paid time off policy
• Medical and dental insurance
• Retirement benefits
• Wellness programs
• Professional development programs

About the Company

The American Cancer Society is working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day to serve our communities through lifesaving missions and support programs.