Guest Relations

Responsibilities

• Warmly welcome and assist guests during check-in and check-out processes
• Build and maintain strong relationships with guests to ensure a personalized stay
• Provide bespoke recommendations for hotel services, local attractions, and dining
• Proactively engage with guests to gather feedback and address concerns
• Act as a key liaison between guests and various hotel departments
• Coordinate personalized amenities, experiences, and surprises
• Maintain detailed guest profiles for service continuity

Requirements

• Previous experience as a Guest Relations Agent in a 5-star luxury hotel
• Proficiency with hotel management systems (HMS) and Microsoft Excel
• Excellent communication and interpersonal skills
• Polished, professional appearance and demeanour
• Strong problem-solving abilities and grace under pressure
• Fluency in Italian and English

Benefits

• Training and development opportunities
• Corporate Welfare provided during the opening of the hotel
• Meals provided when on-duty
• All uniforms and dry-cleaning provided
• Team social events
• Accommodation may be provided upon request
• 2 days off per week
• Discovering Belmond programme with complimentary accommodation and discounts

About the Company

Villa Sant’Andrea, a Belmond Hotel, is a private home nestled in Taormina Mare, featuring subtropical gardens and an exclusive Sicilian beach. As part of the LVMH family, Belmond develops exceptional experiences worldwide through its collection of iconic hotels, trains, and river cruises.