Guest Relations Agent

Responsibilities

• Greet and welcome guests with a warm demeanor to ensure seamless check-in and check-out experiences
• Serve as the primary point of contact for Russian-speaking guests, assisting with all inquiries and requests
• Anticipate guest needs and handle complaints with diplomacy and efficiency
• Coordinate with all hotel departments to ensure guest preferences and expectations are met
• Handle VIP arrivals and ensure their stay exceeds luxury standards
• Maintain updated guest profiles and preferences within the PMS
• Promote hotel services, facilities, and upsell room categories and experiences
• Prepare and coordinate in-room amenities for VIPs and special occasions
• Provide personalized recommendations for local attractions, dining, and events

Requirements

• Previous experience in guest relations, front office, or a similar role within a 5-star hotel environment
• Fluency in both Russian and English (written and spoken)
• Impeccable grooming and a professional appearance
• Strong communication and interpersonal skills with a guest-first mindset
• Familiarity with hotel software systems such as Opera, PMS, or CRM tools
• Ability to work a flexible schedule, including weekends and holidays
• High level of cultural awareness and sensitivity

About the Company

Palazzo Versace Dubai is a premier luxury destination, offering an unparalleled experience of elegance and sophistication in the heart of Dubai.