
Posted 3 days ago
Guest Relations Agent
PALAZZO VERSACE DUBAIGuest Relations Agent
Requirements
Previous 5-star hotel experience, Fluent Russian and English, Familiarity with Opera or PMS, Professional appearance, Flexible schedule
Skills
customer service
About the role
Responsibilities
- Greet and welcome guests with a warm demeanor to ensure seamless check-in and check-out experiences
- Serve as the primary point of contact for Russian-speaking guests, assisting with all inquiries and requests
- Anticipate guest needs and handle complaints with diplomacy and efficiency
- Coordinate with all hotel departments to ensure guest preferences and expectations are met
- Handle VIP arrivals and ensure their stay exceeds luxury standards
- Maintain updated guest profiles and preferences within the PMS
- Promote hotel services, facilities, and upsell room categories and experiences
- Prepare and coordinate in-room amenities for VIPs and special occasions
- Provide personalized recommendations for local attractions, dining, and events
Requirements
- Previous experience in guest relations, front office, or a similar role within a 5-star hotel environment
- Fluency in both Russian and English (written and spoken)
- Impeccable grooming and a professional appearance
- Strong communication and interpersonal skills with a guest-first mindset
- Familiarity with hotel software systems such as Opera, PMS, or CRM tools
- Ability to work a flexible schedule, including weekends and holidays
- High level of cultural awareness and sensitivity
About the Company
Palazzo Versace Dubai is a premier luxury destination, offering an unparalleled experience of elegance and sophistication in the heart of Dubai.
ScoutJobs Agent
Get matches like this delivered daily
Sign up free — we'll pull jobs that fit your CV from across the web and rank them for you.
Get started — it's freeGuest Relations Agent
PALAZZO VERSACE DUBAI · Dubai
