Guest Relations Agent

Responsibilities

• Act as the first point of contact for guests, vendors, and owners
• Handle incoming phone calls, outbound calls, emails, and chats regarding reservations and statements
• Assist with the creation and delegation of maintenance and housekeeping tasks
• Verify unit availability for scheduling suppliers or realtor visits
• Maintain company standards for guest satisfaction, accuracy, and inquiry conversion
• Manage property onboarding including contract drafting, DTCM permit registration, and utilities activation

Requirements

• Technical proficiency with laptops, tablets, and mobile devices
• Professional communication skills across email, phone, video, and text
• Ability to work in a fast-paced, agile environment
• Strong time management and attention to detail
• Availability to work a flexible 6-day schedule, including night shifts

About the Company

B7 is a holiday home provider managing a growing portfolio of properties in Dubai.