Guest Relations Agent

Responsibilities

• Provide high-level personalized service to VIP and Loyalty Program guests to ensure the highest standards of satisfaction
• Manage the arrival, stay, and departure processes for VIP guests, including room escorts and personalized greetings
• Act as a "One-Stop Shop" for all guest inquiries, complaints, and special requests
• Maintain accurate guest profiles and history records in the system to anticipate recurring guest needs
• Liaise with various hotel departments and external partners to coordinate seamless guest experiences
• Promote hotel services, facilities, and F&B promotions to guests through professional recommendations
• Conduct site inspections and maintain relationships with travel agents and tour operators
• Monitor guest satisfaction tools and implement appropriate actions based on feedback

Requirements

• Bachelor's Degree
• Fluency in German, French, or Polish
• Proven experience working in a hotel environment
• Proficiency in the OPERA property management system
• Strong Microsoft Office skills
• Excellent communication and interpersonal skills

About the Company

Accor operates the Novotel 5-star resort, a premier destination located directly on the Red Sea. Featuring 268 rooms, multiple dining outlets, and a luxury spa, the resort is dedicated to providing exceptional experiences that cater to a diverse international clientele.