Guest Relations Agent

Responsibilities

• Welcome guests in a professional, friendly, and courteous manner
• Build positive relationships with guests and anticipate their needs
• Assist with VIP arrivals, special requests, celebrations, and guest preferences
• Respond promptly to guest inquiries, requests, and complaints
• Coordinate with Housekeeping, Food & Beverage, and Maintenance departments
• Follow up on guest feedback and ensure appropriate resolutions
• Maintain accurate records of guest interactions and preferences
• Promote hotel services, facilities, and local attractions
• Support guest satisfaction initiatives and loyalty program enrollments
• Conduct courtesy calls and guest satisfaction checks

Requirements

• High school diploma or equivalent
• Previous experience in Guest Relations, Front Office, or Hospitality preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and customer-focused mindset
• Ability to multitask in a fast-paced environment
• Professional appearance and positive attitude
• Proficiency in Microsoft Office and hotel management systems
• Fluency in English; additional languages are highly valued

Benefits

• Complimentary upgrades and extended stays
• Discounted stays at Accor, Fairmont, and Raffles properties
• Special discounts on dining and wellness services

About the Company

Fairmont La Hacienda offers guests one of the most exclusive resorts in southern Spain, featuring a luxurious 5-star hotel and branded residences near Sotogrande.