Guest Relation

Responsibilities

• Perform reception operations including check-in, check-out, and stay management
• Welcome, assist, and provide information to guests throughout their stay
• Respond to guest requests and perform concierge duties
• Handle complaints and special situations with diplomacy and efficiency
• Manage and update guest information
• Coordinate VIP arrivals and special attentions
• Collaborate closely with various hotel departments
• Adhere to and apply the establishment's quality standards

Requirements

• Hospitality training
• Minimum experience in a high-end establishment in a reception role
• Perfect mastery of English
• Excellent presentation
• Strong interpersonal skills, discretion, and organizational abilities
• Rigor and curiosity
• Knowledge of Opera Cloud is a plus

Benefits

• Employee rates for travel
• Opportunities for mobility in France and internationally
• Personalized training via Campus Barrière
• Seasonal bonus of 2.5% of gross pay
• Profit-sharing and incentive bonuses
• Referral bonus between €300 and €600
• Company restaurant and monthly food allowance
• Attractive health insurance and dynamic CSE benefits
• Preferential parking rates

About the Company

Barrière is a leader in French casinos and a reference in luxury hospitality, dining, leisure, and entertainment. With 21 hotels and 34 casinos and clubs, the Group is known for its unique French art de vivre.