Guest Experience Supervisor

About the Company

Empiria Group owns, manages, and operates a distinctive collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels™ by Marriott International, located in some of Greece’s most iconic destinations: Santorini, Paros, and the Peloponnese.

Responsibilities

• Lead and supervise the Guest Experience team to ensure consistent delivery of high service standards
• Oversee guest arrivals, departures, and in-house requests
• Address and resolve guest complaints, concerns, and special requests promptly
• Monitor daily team operations for compliance with brand guidelines and hotel policies
• Collaborate with Housekeeping, Food & Beverage, and other operational departments
• Collect, analyze, and manage guest feedback through direct interactions and online platforms
• Identify service gaps and implement corrective actions
• Maintain accurate guest profiles to ensure a personalized approach for repeat guests

Requirements

• Minimum 2 years of experience in a similar role within 5-star hotels or luxury environments
• Degree in Hospitality, Tourism, or a related field
• Excellent command of the English language
• Proficiency in PMS systems and Microsoft Office

Preferred Qualifications

• Additional languages are considered a strong asset

Benefits

• Staff accommodation with Wi-Fi and air conditioning
• Half-board meal plan (Breakfast & Lunch)
• Continuous training and development opportunities
• Career growth opportunities within Empiria Group and Marriott International properties