Guest Experience Lead

Responsibilities

• Lead from the floor to establish an exceptional and inclusive guest experience
• Provide technical product education to articulate brand value and meet guest needs
• Drive store performance by monitoring daily business data and sales metrics
• Oversee in-store readiness and maintain operational excellence throughout shifts
• Support team development through direct feedback, coaching, and recognition
• Participate in the hiring process, including recruitment and onboarding recommendations
• Manage store opening and closing procedures in accordance with company standards

Requirements

• Legal authorization to work in Australia
• Ability to travel to the assigned store with reliable transportation
• 1 year of retail or customer experience (e.g., guest resolution, difficult conversations)
• Experience in leading, mentoring, or delegating tasks to others

Preferred Qualifications

• 1 year of retail or sales leadership experience
• High school diploma or equivalent

Benefits

• Competitive base pay and team-based bonus program
• Generous employee discounts
• Paid time off
• Fitness and yoga classes
• Personal and professional development programs
• Parenthood top-up program

About the Company

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well.