Guest Experience Lead

Responsibilities

• Lead from the floor to establish an exceptional and inclusive guest experience
• Provide technical product education to guests
• Act as Supervisor on Duty (SOD) to assess and fulfill business, team, and guest needs
• Conduct store opening and closing procedures
• Review daily business data and metrics to track sales goals
• Participate in recruitment, onboarding, and training processes
• Provide direct feedback, coaching, and recognition to team members

Requirements

• 1 year of retail or customer experience
• Experience in leading, mentoring, or delegating to others
• Legal authorization to work in the United States
• Ability to travel to the assigned store with reliable transportation

Preferred Qualifications

• High school diploma, GED, or equivalent
• 1 year of retail or sales leadership experience
• Food safety or liquor service certification (for experiential stores)

Benefits

• Extended health and dental benefits
• Mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness and yoga classes
• Parenthood top-up
• Development course offerings

About the Company

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits, focusing on technical fabrics and functional design.