Guest Experience Lead

Responsibilities

• Lead from the floor to establish an exceptional and inclusive guest experience
• Oversee technical product education to articulate brand value to guests
• Act as Supervisor on Duty (SOD) to assess and fulfill the needs of the business, team, and guests
• Review and interpret daily business metrics to track progress toward sales goals
• Support team member development through direct feedback, coaching, and recognition
• Manage store opening and closing procedures to ensure operational excellence
• Participate in the hiring process, including recruitment, onboarding, and training

Requirements

• 1 year of retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Experience in leading, mentoring, or delegating to others
• Legal authorization to work in Canada
• Ability to travel to the assigned store with reliable transportation

Preferred Qualifications

• High school diploma, GED, or equivalent
• 1 year of retail or sales leadership experience
• Food safety or liquor service certification (for experiential stores with food/beverage service)

Benefits

• Extended health, dental, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness and yoga classes
• Parenthood top-up
• Access to extensive development course offerings and mentorship programs

About the Company

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well.