Guest Experience Lead

Responsibilities

• Bring the lululemon guest experience framework to life by leading from the floor to establish an exceptional and inclusive experience.
• Oversee technical product education to ensure every guest understands the value of our products and brand.
• Act as the Supervisor on Duty (SOD) to assess and fulfill the needs of the business, team, and guests.
• Drive store performance by reviewing daily business metrics and motivating the team to reach sales goals.
• Support the hiring process, including recruitment, selection, onboarding, and training.
• Manage team member performance through direct feedback, coaching, and in-the-moment recognition.
• Maintain operational excellence by conducting store opening and closing procedures.

Requirements

• Legal authorization to work in Canada.
• Ability to travel to the assigned store using reliable transportation.
• 1 year of retail or customer service experience (e.g., guest resolution, navigating difficult conversations).
• Experience in leading, mentoring, or delegating tasks to others.
• Availability to work a flexible schedule, including mornings, evenings, weekends, and holidays.

Preferred Qualifications

• High school diploma, GED, or equivalent education.
• 1 year of retail or sales leadership experience.

Benefits

• Extended health, dental, and mental health benefits.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness and yoga classes.
• Parenthood top-up programs.
• Access to professional development courses and mentorship programs.

About the Company

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well. We are committed to creating an equitable, inclusive, and growth-focused environment for our people.