Guest Experience Lead

Responsibilities

• Lead from the floor to establish an exceptional and inclusive guest experience
• Oversee technical product education to articulate brand value to guests
• Act as Supervisor on Duty (SOD) to assess and fulfill business, team, and guest needs
• Review daily business metrics to track progress toward sales goals and motivate the team
• Support team member development through direct feedback, coaching, and recognition
• Participate in the hiring process, including recruitment, onboarding, and training
• Manage store opening and closing procedures to ensure operational excellence

Requirements

• 1 year of retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Experience leading, mentoring, or delegating tasks to others
• Legal authorization to work in the United States
• Ability to travel to the assigned store with reliable transportation
• Availability to work a flexible schedule including mornings, evenings, weekends, and holidays

Preferred Qualifications

• 1 year of retail or sales leadership experience
• High school diploma, GED, or equivalent

Benefits

• Competitive base pay and target bonus program
• Extended health, dental, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Access to fitness and yoga classes
• Professional development through extensive course offerings and mentorship programs

About the Company

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well. We focus on creating an equitable, inclusive, and growth-focused environment for our people.