Posted 6 hours ago
Guest Experience Coordinator
BelmondGuest Experience Coordinator
Perks & benefits
Medical Insurance
Requirements
Luxury hospitality experience, Hospitality or business qualifications, Strong communication skills, MS Office proficiency
Skills
Hospitalitycustomer serviceMicrosoft Office
About the role
Responsibilities
- Facilitating guests’ communication and ensuring their requests are handled appropriately
- Ensuring guests’ profiling is accurate and up to date
- Supporting and assisting with guests’ reservations
- Coordinating transport requests and facilitating check-in and departure processes
- Providing administrative support for the operation of the Royal Scotsman
Requirements
- Previous experience in a similar role, preferably in luxury hospitality
- Relevant qualifications in hospitality management, tourism, or business studies
- Demonstrated ability to be innovative and creative
- Exceptional communication, organisational, and administrative skills
- Working knowledge of MS Office
Benefits
- Medical & Dental insurance plans
- Discover Belmond Programme with complimentary and preferred rate experiences
- 24/7 free remote GP
- Team social events & wellness programme
- Employee recognition awards & long service bonus
- 25 days base holiday entitlement plus bank holidays
- Birthday & life achievements recognition gifts
- Invitation to LVMH maisons' private sales
About the Company
Royal Scotsman, a Belmond Train, offers luxury Highland escapes for up to 40 passengers, combining Edwardian elegance with country-house comfort. As part of the LVMH family, Belmond manages a global collection of iconic hotels, trains, and river cruises.
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Get started — it's freeGuest Experience Coordinator
Belmond · Edinburgh
