Guest Experience Agent

Responsibilities

• Create 100% guest satisfaction by providing the “Yes I Can!” experience
• Provide personal attention and apply teamwork when providing guest service
• Listen with empathy and find solutions to resolve guest problems
• Use best judgment to provide service recovery when guests are unsatisfied
• Adhere to all hotel policies, procedures, and brand behaviors
• Maintain favorable working relationships with all hotel employees

Requirements

• High school diploma required; bachelor's degree preferred
• 1–2 years of front office experience in a public contact position
• Fluency in Hindi
• Strong computer skills including Microsoft Office suite and PMS
• Excellent communication and influence skills
• Ability to work a flexible schedule
• General knowledge of the local area and attractions

About the Company

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries.