Guest Experience Agent

Responsibilities

• Greet, meet, and escort guests while providing general information and assistance
• Oversee the Lobby area and proactively approach guests to assist with communication barriers
• Handle guest check-in and check-out procedures smoothly, specifically for Korean-speaking guests and VIPs
• Provide translation support between Korean and other languages for Front Desk and Concierge teams
• Manage special requests, room decorations, and VIP amenities
• Coordinate transportation arrangements and pre-arrival communications
• Upsell rooms and related services to guests
• Maintain guest folios and record preferences, feedback, and complaints
• Perform basic cashiering and ensure cash drawer security
• Inspect VIP rooms to ensure all amenities are in order prior to arrival

Requirements

• High school diploma required
• Bachelor's degree preferred
• Minimum one to two years of relevant experience
• Fluency in Korean

About the Company

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.