Guest Experience Agent

Responsibilities

• Deliver exceptional, personalized guest service to meet and exceed expectations
• Welcome guests, support check-in, and provide information on hotel services and local experiences
• Anticipate guest needs and offer tailored recommendations to elevate stays
• Handle guest feedback and concerns with professionalism and efficiency
• Act as a central communication point between departments to fulfill guest preferences
• Collaborate with Concierge, Housekeeping, Front Desk, and Reservations teams
• Maintain comprehensive knowledge of hotel offerings and promotions
• Support front desk operations including check-out and billing inquiries

Requirements

• Minimum 2 years of experience in 5-star hotels or luxury environments
• Degree in Hospitality, Tourism, or a related field
• Excellent command of English
• Proficiency in PMS systems and Microsoft Office
• Strong communication, negotiation, and complaint-handling skills

Benefits

• Staff accommodation with Wi-Fi and air conditioning
• Half-board meal plan (Breakfast & Lunch)
• Continuous training and development opportunities
• Career growth opportunities within Empiria Group and Marriott International

About the Company

Empiria Group owns, manages, and operates a distinctive collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels™ by Marriott International, located in Greece’s most iconic destinations.