Guest Experience Advisor

Responsibilities

• Actively engage with guests, addressing inquiries and resolving any issues
• Promote additional products and services and meet targets
• Handle face-to-face, email, and social media feedback
• Complete administrative tasks such as online gift card orders
• Maintain high standards in the Guest Services area to ensure a welcoming environment
• Promote a collaborative working environment

Requirements

• Exceptional people skills
• Ability to thrive in a fast-paced, customer-facing setting
• Proactive attitude
• Proficient IT skills including email, Word, and Excel
• Fluent proficiency in English
• Flexibility to work on a rota basis to accommodate centre trading hours

Preferred Qualifications

• Additional language skills
• Background in hospitality or customer-facing roles

Benefits

• Performance bonus scheme
• Wellbeing allowance
• Private medical insurance
• Pension plan
• Shopping discounts

About the Company

McArthurGlen Group is Europe’s leading owner, developer, and manager of designer outlets, managing over 20 designer outlets across 8 countries.