Posted 19 hours ago
Guest Experience Advisor
McArthurGlen UK LtdGuest Experience Advisor
Requirements
Exceptional people skills, Fast-paced environment experience, Proactive attitude, Proficient IT skills (Word, Excel, Email), Fluent English
Skills
customer serviceHospitalityExcel
About the role
Responsibilities
- Actively engage with guests, addressing inquiries and resolving any issues
- Promote additional products and services and meet targets
- Handle face-to-face, email, and social media feedback
- Complete administrative tasks such as online gift card orders
- Maintain high standards in the Guest Services area to ensure a welcoming environment
- Promote a collaborative working environment
Requirements
- Exceptional people skills and ability to exceed guest expectations
- Ability to thrive in a fast-paced, customer-facing setting
- Proactive attitude and problem-solving skills
- Proficient IT skills including email, Word, and Excel
- Fluent proficiency in English
- Flexibility to work on a rota basis to accommodate centre trading hours
About the Company
McArthurGlen Group is Europe’s leading owner, developer, and manager of designer outlets, managing over 20 designer outlets across 8 countries.
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McArthurGlen UK Ltd · Ashford
