Guest Experience Advisor

Responsibilities

• Act as the first point of contact for guests and brand partners, providing professional advice and solutions
• Promote additional services such as gift cards and the McArthurGlen Club
• Collect and process guest feedback to drive continuous improvement
• Communicate with guests via personal interaction, telephone, email, and social media
• Perform administrative tasks including online gift card orders and meeting room organization
• Maintain a professional and welcoming appearance in the guest service area and center

Requirements

• Passion for hospitality and working with people
• Initial experience in customer service or guest relations
• Flexibility to work weekends and rotating shifts
• Team player with a reliable and independent working style
• Very good German and English language skills
• Proficiency in MS Office

Benefits

• Competitive salary and performance-based bonus of up to 12.5%
• Wellness allowance for yoga, fitness, or well-being
• 2 paid volunteer days per year
• Exclusive discounts in designer outlets
• Access to LinkedIn Learning
• Internal career growth and international project opportunities

About the Company

McArthurGlen is Europe's leading owner, developer, and manager of designer outlets, with over 20 locations across Europe and Vancouver, Canada.