Guest Experience Advisor

Responsibilities

• Greet guests and brand partners in the center and provide directions and information
• Resolve guest and brand partner inquiries and issues promptly and reliably
• Promote a positive guest experience and sell complementary products and services
• Maintain the Guest Feedback Tracker and ensure timely processing of complaints
• Respond to social media posts and build relationships with guests
• Manage administrative tasks such as online gift card orders and meeting room bookings
• Ensure the guest service area is inviting, organized, and informative

Requirements

• Enthusiasm for working with people and a passion for hospitality
• Experience in customer service or guest relations
• Availability for weekend work (Saturdays and open Sundays) and flexible shifts
• Team spirit, reliability, and an independent way of working
• Good knowledge of English and MS Office

Benefits

• Hourly wage of €16
• Wellness allowance for yoga, fitness, or well-being
• Access to LinkedIn Learning from day one
• Exclusive employee discounts at all group designer outlets

About the Company

McArthurGlen is Europe's leading owner, developer, and manager of designer outlets, with over 20 locations across Europe and Vancouver, Canada.