Posted 15 hours ago
Guest Experience Advisor
McArthurGlen UK LtdGuest Experience Advisor
Requirements
Exceptional people skills, Proficient IT skills (Word, Excel, Email), Fluent English and Dutch, Flexible working hours
Skills
customer serviceRetailHospitality
About the role
Responsibilities
- Actively engage with guests, addressing inquiries and resolving any issues
- Promote additional products and services and meet targets
- Handle face-to-face, email, and social media feedback
- Complete administrative tasks such as online gift card orders
- Maintain high standards in the Guest Services area to ensure a welcoming environment
- Promote a collaborative working environment
Requirements
- Exceptional people skills and ability to exceed guest expectations
- Ability to thrive in a fast-paced setting with customer-facing and admin tasks
- Proactive attitude
- Proficient IT skills including email, Word, and Excel
- Fluent proficiency in English and Dutch
- Flexibility to work on a rota basis to accommodate centre trading hours
Benefits
- Competitive base salary and performance bonus scheme
- Wellbeing allowance and private medical insurance
- Pension plan and flexible medical allowance (the one fund)
- Shopping discounts
About the Company
McArthurGlen Group is Europe’s leading owner, developer, and manager of designer outlets, managing over 20 designer outlets in 8 countries.
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McArthurGlen UK Ltd · Roosendaal
