Guest Ambassador

Responsibilities

• Create exceptional experiences for guests by providing excellent customer service
• Manage guest reservations, including booking, check-in, and check-out procedures
• Coordinate with cleaning and maintenance teams to ensure properties are always clean and well-maintained
• Address guest concerns and resolve issues in a timely and professional manner
• Respond promptly to guest inquiries and provide accurate information about local attractions and amenities
• Assist with marketing efforts to promote Oversee's properties and services

Requirements

• High school diploma or equivalent
• At least 2 years of experience in hospitality or customer service
• Excellent communication and customer service skills
• Strong multitasking and organizational skills
• Ability to work a flexible schedule, including weekends and holidays

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Charitable Donations (Up to $250/year toward an approved charity or local community sponsorship)

About the Company

Oversee, an award winning vacation rental management company along the Emerald Coast, is committed to providing exceptional service to guests and homeowners alike with a focus on honesty, consistency, and commitment.