GTM Operations, Customer Success

About the Company

Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization.

Responsibilities

• Partner with Customer leadership to design scalable operating models, including organizational design, engagement models, and capacity planning
• Build data infrastructure for real-time visibility into retention, expansion, product adoption, and customer health
• Own retention forecasting and predictive analytics methodology and models
• Ship AI-first operational workflows across the customer lifecycle, including onboarding and renewal motions
• Run core Customer operating cadences such as forecasting reviews, performance reviews, and QBRs

Requirements

• 5+ years in a customer-side GTM operations or leadership role at high-growth B2B SaaS or AI companies
• Experience within a customer-facing GTM function (CS, Implementation, Support, or CSM leadership)
• Hands-on expertise with Salesforce (Flow, validation, data model), SQL, and BI tools like Sigma or Looker
• Proven track record of shipping complex projects end-to-end and driving cross-functional alignment
• Proficiency with AI tools (e.g., Claude Code, Cursor, Clay) and a strong point of view on AI-driven GTM operations