Growth Partner

About the Company

At Basata, we’re rethinking the way healthcare practices get work done. Our AI-powered tools help automate the repetitive, time-consuming tasks that bog teams down, so staff can spend less time on admin and more time with patients.

Responsibilities

• Own a portfolio of medical practice customers as their primary strategic point of contact
• Conduct regular business reviews using platform data to surface opportunities and risks
• Coach front desk and clinical staff on workflows to drive platform adoption and referral conversion
• Partner with the Product team to provide a structured feedback loop from customers

Requirements

• 5+ years of experience in customer success or account management
• Deep expertise in healthcare workflows including referral management and front office operations
• Proven track record of managing a book of business and driving retention or growth

Preferred Qualifications

• Experience at an early-stage or high-growth SaaS company
• Background in health tech or practice management software
• Familiarity with HubSpot or similar CRM tools