Growth Manager

Responsibilities

• Lead, manage, and mentor the B2B and B2C Renewals teams to achieve monthly revenue and retention targets
• Own and manage the renewals revenue pipeline across multiple customer segments
• Develop and implement customer retention and renewal strategies to maximize revenue growth and conversion rates
• Monitor team performance through key KPIs including renewal rates, conversion rates, and revenue generation
• Conduct regular coaching sessions, performance reviews, and capability development plans
• Analyze renewal performance data and prepare detailed reports with actionable insights for senior management
• Collaborate cross-functionally with Sales, Operations, Finance, and Client Experience teams
• Forecast monthly renewal revenue and ensure alignment with business growth objectives
• Identify and implement process improvement initiatives to enhance operational efficiency

Requirements

• Bachelor's or Master's degree in Business Administration, Management, or a related field
• 5–7+ years of experience in renewals, customer success, account management, or revenue-driven roles
• 2–3 years of experience managing teams within B2B and/or B2C environments
• Strong data analysis, reporting, forecasting, and pipeline management skills
• Proven experience in process improvement and operational optimization
• Excellent leadership, negotiation, and stakeholder management abilities
• Proficient in English; Arabic language skills are a plus
• Experience in company formation, business setup, or service-based industries is highly preferred

About the Company

Pink Camel is a Corporate Services provider based in the UAE, dedicated to delivering exceptional customer experiences and driving business growth through professional service excellence.