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Posted a day ago
Growth Customer Success Associate
FlowcodeGrowth Customer Success Associate
Requirements
1-3 years in Customer Success or Account Management, Experience managing high-volume books of business, HubSpot or equivalent CRM experience, Strong analytical and written communication skills
Skills
Account ManagementHubSpot
About the role
About the Company
Flowcode is the leading offline-to-online conversion platform. The world's biggest brands (75%+ of the Fortune 500) use us to turn physical moments into direct, measurable digital connections.
Responsibilities
- Full lifecycle management for a scaled portfolio from onboarding through renewal
- Proactive outreach and issue resolution tied to health scores and adoption signals
- Automated workflows that drive product education and value realization
- Early churn detection and recovery plays
- Upsell and cross-sell pipeline in partnership with Sales
- Internal voice of the customer, always surfacing insights to Product and GTM teams
Requirements
- 1-3 years in Customer Success or Account Management
- Proven track record managing a high-volume book of business
- HubSpot or equivalent CRM experience
- Strong written communicator with sharp analytical instincts
- Comfortable in a fast-paced, figure-it-out environment
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Flowcode · New York
