Group Reservations Agent

Responsibilities

• Manage all Group Block Space, including leisure groups, ad hoc corporate groups, and exhibition/event groups.
• Respond to all incoming group inquiries and provide accurate, detailed quotations in a timely manner.
• Input group and block reservations into the OPERA system, ensuring all details are complete and accurate.
• Execute strict chasing, follow-up, and contracting procedures.
• Communicate group details effectively to all relevant departments and attend Pre-Con meetings.
• Compile and distribute the Groups sheet accurately and on time.
• Maintain organized and up-to-date filing systems for all group correspondence.

Requirements

• Proven experience working in group reservations or a similar hospitality role.
• Proficiency with the OPERA reservations system.
• Excellent command of the English language, both written and oral.
• Strong attention to detail and high level of accuracy.
• Exceptional customer care skills and a professional manner.
• Ability to work effectively under pressure and as part of a motivated team.

About the Company

K.B.C. Associates Limited operates a premier 5-star facility featuring state-of-the-art meeting and event spaces alongside a popular bar and restaurant. We pride ourselves on delivering excellence and providing great opportunities for professional development.