Group Processing Worker

Responsibilities

• Confirm accuracy of data match and referral information for cash assistance cases by cross referencing internal systems
• Use databases to access information gathered from investigative areas and governmental agencies
• Assess continuous eligibility for active cash assistance cases by computing financial assistance needs
• Determine overpayments and initiate actions to reduce cash assistance, recoup overpayments, or close cases
• Obtain collateral information and documentation as needed
• Prepare electronic and paper eligibility forms and submit for supervisory authorization
• Draft follow-up referrals to investigative divisions or Job Centers
• Complete daily activity reports annotating processed assignments

Requirements

• Must be permanent in the Eligibility Specialist civil service title
• Completion of 30 semester credits at an accredited college or university; OR
• High school diploma and one year of full-time experience in interviewing, bookkeeping, customer service, or social service navigation
• Satisfactory combination of education and experience equivalent to the above requirements

About the Company

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality, while DHS is committed to preventing and addressing homelessness in New York City.