Group Manager - Operations

Responsibilities

• Lead and manage high-performing teams for a USA Insurance campaign
• Oversee a team of Deputy Managers and Assistant Managers
• Drive performance management, coaching, and disciplinary actions to meet targets
• Prioritize deliverables and plan operational workflows effectively
• Resolve conflicts and maintain a productive, positive team environment
• Communicate information assertively while demonstrating empathy with colleagues and customers

Requirements

• Seasoned Operations Manager experience specifically within the US Insurance domain
• Proven leadership, management, and strategic thinking skills
• Ability to work a 24/7 US-aligned night shift
• Minimum of Grade 12 education
• Strong written and verbal communication skills
• Demonstrated ability to coach, motivate, and manage individual performance

About the Company

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation. We serve more than 700 clients across 10 industries, including Banking, Financial Services, Healthcare, Insurance, and Travel. With over 66,000 employees globally, WNS combines deep domain excellence with AI-powered platforms to deliver sustainable business outcomes and measurable impact.