Group Head of Membership & Loyalty

Responsibilities

• Develop and execute the TakealotMORE strategy to drive multi-platform adoption, retention, and revenue growth
• Own the long-term vision for the subscription loyalty program, incorporating innovative features and partnerships
• Define initiatives to drive subscription growth and optimize member benefits
• Lead brand and marketing strategies unique to TakealotMORE across multiple channels
• Partner with Product and Engineering teams to enhance user experience and loyalty feature integration
• Manage the Profit & Loss (P&L) of TakealotMORE by monitoring program economics and KPIs
• Oversee the evolution of the loyalty program using emerging technologies like AI and machine learning

Requirements

• Bachelor's degree in Business, Marketing, or a related field
• 7 - 10 years of commercial experience
• Proven track record of P&L management and delivering revenue-enhancing programs
• Experience presenting to senior managers and the C-suite
• Experience handling cross-functional collaboration within large matrix organizations
• Strong data analysis, manipulation, and reporting skills

Preferred Qualifications

• MBA or related advanced degree
• Experience in the tech sector or building a product from the ground up

About the Company

takealot.com is South Africa's leading online retailer and a young, dynamic, hyper-growth company focused on being the leading e-commerce company in Africa.