Group Director, Client Operations

Responsibilities

• Lead end-to-end budget operations including planning, investment data, and full budget lifecycle management
• Design and optimize scalable cross-functional processes and media planning playbooks
• Oversee strategic coordination of daily process operations and cross-functional alignment
• Serve as the primary day-to-day operational contact for Merck clients regarding procurement and finance
• Manage centralized account governance, compliance training, and resource management
• Drive automation and implement operational tools like MediaTools and Mediaocean

Requirements

• Bachelor’s degree
• 15 years of progressive media operations experience
• Proven experience managing large, complex client accounts
• In-depth understanding of media workflows and the media dollar lifecycle
• Experience with tools such as Mediaocean, Prisma, or MediaTools
• Strong leadership and strategic partnership skills

Preferred Qualifications

• Significant experience in the healthcare or pharmaceutical industry
• Experience in media planning or buying

Benefits

• Medical and dental coverage
• 401(k) plans
• Flex spending
• Life insurance and disability
• Employee discount program
• Employee stock purchase program
• Paid family benefits

About the Company

Mediabrands provides strategic media solutions and operational excellence for global clients, including major pharmaceutical accounts.