Grievance Advisor

Responsibilities

• Handle basic PhonePe account and transaction related queries
• Act with integrity and a customer-first mindset
• Flex between phone and data communication channels
• Follow process guidelines to ensure issue resolution
• Meet hourly and daily productivity goals
• Escalate issues to relevant teams for resolution
• Recommend process improvements to optimize customer experience
• Engage and educate customers on leveraging PhonePe services

Requirements

• Graduation (10+2+3) is mandatory
• 0-2 years of experience in a customer-facing role
• Fluency in English and Hindi
• Excellent written and verbal communication skills
• Strong customer orientation and ability to multitask
• Ability to prioritize and manage time effectively

Benefits

• 5-day working week with rotational week offs
• Provided lunch
• Comprehensive insurance (Medical, Critical Illness, Accidental, Life)
• Wellness programs and onsite medical center
• Parental support including maternity and paternity benefits
• Retirement benefits including PF and Gratuity
• Mobility and relocation support

About the Company

PhonePe is a leading digital payments platform in India, serving over 600 million registered users and 40 million merchants. The company offers a wide portfolio of financial products and consumer tech businesses aimed at unlocking the flow of money and access to services for all Indians.