Google CCAI Architect

Responsibilities

• Lead the design and implementation of AI-powered voice and digital self-service solutions for large enterprise contact centers.
• Design and develop AI applications using Google Contact Center AI (CCAI).
• Interface directly with clients to lead design decisions and define technical solution requirements.
• Serve as the project lead for assigned Google CCAI implementations.
• Collaborate with conversation designers to define IVA specifications.
• Integrate AI solutions with backend systems using web services, APIs, and databases.
• Guide and mentor development teams throughout the project lifecycle.

Requirements

• 8+ years of overall architecture experience.
• 4+ years of experience with Dialogflow CX or Dialogflow ES.
• 2+ years of hands-on experience with Google Contact Center AI.
• Bachelor's degree (4-year) required.
• Strong knowledge of Cloud Services Architecture, Apigee, and Vertex AI.
• Expertise in API integration (REST/SOAP) and backend systems.
• Proficiency in programming languages such as Java, Python, JavaScript, or Node.js.
• Experience with database technologies like SQL, Oracle, MongoDB, or PostgreSQL.

Preferred Qualifications

• Google Cloud certifications or badge completions.
• Experience integrating Speech-to-Text and Text-to-Speech services (Google, Amazon, or Nuance).
• Familiarity with contact center platforms such as Cisco, Amazon Connect, or Five9.

About the Company

TTEC Digital pioneers engagement and growth solutions that fuel exceptional customer experiences (CX). We coach clients to ensure their employees feel valued and supported, believing that an amazing customer experience is an employee-first process.