Global VP/Head of Customer Success

Responsibilities

• Own global revenue retention and maintain a low global churn rate
• Drive Share of Wallet (SOW) expansion through tiered account planning
• Act as the commercial lead for new product adoption within the existing client base
• Standardize global onboarding processes to ensure "First-Time-Right" launches
• Maintain forecast integrity and enforce account planning and QBR governance
• Serve as the "Voice of the Customer" to influence product roadmaps and TAM expansion
• Implement global "At-Risk" monitoring and intervention playbooks
• Lead and coach distributed global teams across Americas, EMEA, and APAC
• Document revenue workflows and manage global team scaling

Requirements

• 10+ years of experience in Customer Success or Account Management in AdTech/MarTech
• 5+ years of experience managing distributed global teams
• Deep understanding of the mobile programmatic ecosystem and cross-device marketing
• Proven ability to lead proactive, consultative revenue engines
• Experience partnering with RevOps to build forecasting and account planning frameworks
• Track record of influencing product roadmaps using client data
• Exceptional executive presence for C-level stakeholder engagement

About the Company

RZR Global is an AI-driven company specializing in mobile advertising solutions designed to fuel revenue growth. We leverage AI to discover audiences in a privacy-first environment through trillions of contextual bidding signals and proprietary behavioral models.