Global Travel Coordinator

Responsibilities

• Coordinate and manage end-to-end business travel bookings including flights, hotels, and ground transportation
• Monitor and manage shared travel team inquiries via email helpdesk and Slack channels
• Provide first-level support for routine travel changes, cancellations, rebookings, and date modifications
• Act as the primary point of contact for on-trip emergencies
• Assist employees with corporate visa applications, invitation letters, and documentation for India travel
• Partner with external Travel Management Companies (TMC) and vendors for ticketing and seat allocation
• Process travel-related expenses through Coupa and manage corporate meal vouchers

Requirements

• 2–5 years of experience in corporate travel management, corporate helpdesk, or a TMC
• Proven experience supporting India domestic travel and broader APAC geographies
• Exposure to corporate travel and expense tools such as Egencia or Coupa
• Familiarity with GDS platforms like Amadeus or Sabre is a strong plus
• Experience managing shared inboxes, ticketing systems, or chat-based support queues
• Ability to work flexible shifts to ensure APAC time zone coverage
• Exceptional written and verbal communication skills in English

About the Company

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. We are uniting human teams with AI agents to automate manual tasks and uncover insights at scale.