Global Trader Voice Services Specialist

Responsibilities

• Design, develop, and deliver high-quality Employee Technology solutions to address complex business needs.
• Formulate, define, test, and troubleshoot system configurations for End User Computing (EUC) systems.
• Participate in global governance of EUC Technology standards by assessing products and providing advisory recommendations.
• Own and manage incidents and problems to ensure prompt and effective resolution by engaging internal and external partners.
• Manage and maintain an EUC Lab to facilitate project and service delivery.
• Support end-to-end solution lifecycle activities, from discovery and planning through implementation and optimization.
• Ensure all activities comply with governing regulations, internal policies, and risk management frameworks.

Requirements

• Post-secondary degree in Computer Science or a relevant field of study.
• 5 years of IT experience within a highly regulated, global financial institution.
• Expert knowledge in operating and supporting Windows Client Operating Systems in an Active Directory (AD) environment.
• Advanced knowledge and experience with End User Computing and system management tools such as Intune and SCCM.
• Advanced understanding of Enterprise Desktop management practices and techniques.
• Good understanding of the ITIL framework.

Benefits

• Competitive rewards program including bonus, flexible vacation, personal, and sick days.
• Comprehensive benefits starting from day one.
• Upskilling opportunities through online courses, cross-functional development, and tuition assistance.
• An inclusive culture with access to various Employee Resource Groups (ERGs).

About the Company

Scotiabank is a leading bank in the Americas, dedicated to helping customers, families, and communities achieve success through a broad range of financial products and services, including personal and commercial banking, wealth management, and capital markets.