Global Head of GTM Systems

Responsibilities

• Act as the global owner of the Sales and Customer Success technology stack across six regions
• Own platform configuration, Salesforce integrations, and cross-tool field mapping
• Evaluate, select, and support the rollout of AI-led sales and prospecting tools
• Partner with Procurement on contract reviews, renewals, cost control, and license management
• Drive global and regional training initiatives and develop role-based enablement materials
• Track adoption and usage metrics to inform optimization and license decisions
• Enforce data hygiene standards and governance policies across the technology stack
• Maintain strong vendor relationships and monitor product roadmaps

Requirements

• Experience owning and managing a global sales or customer success technology stack
• Strong expertise in Salesforce configuration and system integrations
• Proven experience with vendor selection, contract negotiation, and license management
• Demonstrated success driving technology adoption, training, and optimization
• Experience working cross-functionally with Sales, CS, IT, Security, and Marketing
• Ability to use usage data and reporting to inform strategic decisions
• Must be North America–based and able to work with global stakeholders

Benefits

• Generous paid time off policy
• Travel perks and discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• Group benefits including extended health care, dental, vision, and fertility care
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan with partial company match
• Global career opportunities within the Flight Centre Travel Group network

About the Company

Corporate Traveller is one of Flight Centre Travel Group’s (FCTG) most successful brands globally. We aim to dominate the SME market by making the end-to-end travel experience faster, simpler, and easier for our customers through a perfect blend of personal service and expert technology.