Global Head of GTM Systems

Responsibilities

• Act as the global owner of the Sales and Customer Success technology stack across six regions
• Own platform configuration, Salesforce integrations, and cross-tool field mapping
• Evaluate, select, and support the rollout of AI-led sales and prospecting tools
• Partner with Procurement on contract reviews, renewals, cost control, and license management
• Manage vendor relationships and monitor product roadmaps and pricing changes
• Drive global and regional training initiatives and develop role-based enablement materials
• Enforce data hygiene standards and governance policies across the technology stack
• Track adoption and usage metrics to inform optimization and licensing decisions

Requirements

• Experience owning and managing a global sales or customer success technology stack
• Strong expertise in Salesforce configuration and system integrations
• Proven experience with vendor selection, contract negotiation, and license management
• Demonstrated success driving technology adoption, training, and optimization
• Experience working cross-functionally with Sales, CS, IT, Security, and Marketing
• Ability to use usage data and reporting to inform strategic decisions
• Based in North America and able to work with global stakeholders

Benefits

• Comprehensive paid time off including vacation, sick, personal, and diversity days
• Health and wellness programs including medical, dental, vision, and fertility care
• 401k program with partial match
• Travel perks and discounts
• Tuition Reimbursement Program and Employee Share Plan
• Opportunities for global career growth within the Flight Centre Travel Group network

About the Company

Corporate Traveler is one of Flight Centre Travel Group’s (FCTG) most successful brands globally. We aim to make the end-to-end travel experience faster, simpler, and easier for our customers by blending personal, local service with an expert technology suite.