Global Head – Client Experience & Operational Excellence, VP III

Responsibilities

• Define and execute the operational excellence strategy across Client Experience Business Services
• Lead a global function covering metrics, incident management, risk and controls, and process optimization
• Improve service delivery, efficiency, scalability, and operational resilience using modern technology and AI
• Establish performance frameworks and operational metrics across client implementation, shareholder services, billing, and reporting
• Partner with stakeholders across business, technology, operations, and control functions
• Build, coach, and develop a high-performing global team

Requirements

• 10+ years of relevant experience, including 8+ years in investment operations and/or business controls
• Deep understanding of asset management workflows, front-to-back processes, and systems
• Experience managing global teams and complex cross-functional initiatives
• Strong knowledge of risk management, controls, and regulatory requirements
• Proven ability to define and implement operational metrics and performance frameworks
• Proficiency in Microsoft Excel, PowerPoint, and Copilot
• Bachelor’s degree required; advanced degree preferred

Preferred Qualifications

• Experience leveraging AI and modern technology to drive operational efficiency
• Strong strategic thinking with a focus on transformation and client outcomes
• Excellent stakeholder management, communication, and influencing skills

About the Company

State Street Investment Management helps institutional investors manage risk, respond to challenges, and drive performance. The company values inclusive development, flexible support, and a culture of innovation and accountability.