Global Business Services Senior Consultant

Responsibilities

• Assess current GBS and shared services maturity, operating effectiveness, and performance
• Support the design of service catalogs, SLAs, and governance models to enable scalable service delivery
• Build roadmaps for centralization, standardization, and automation aligned to business priorities
• Develop KPI dashboards and performance management approaches to track service quality and value realization
• Facilitate workshops and contribute to executive-ready recommendations and business cases

Requirements

• 5–8 years of experience in GBS/shared services, operating model design, or transformation work
• Strong analytical and structured problem-solving skills
• Deep understanding of service management concepts including catalogs, SLAs, KPIs, and governance
• Proven stakeholder management and communication skills
• Strong AI literacy, including core AI and generative AI concepts, and their application to enterprise transformation

Preferred Qualifications

• Exposure to automation and process transformation projects
• Experience working in AI-augmented consulting or research environments

Benefits

• Comprehensive medical, dental, and vision coverage
• Retirement savings plans (e.g., 401(k) in the U.S.)
• Paid time off including vacation, company holidays, personal days, and sick leave
• Life and disability insurance
• Employee assistance programs

About the Company

Capgemini Invent is a global business and technology transformation partner. We blend strategic, creative, and scientific capabilities to help organizations navigate their dual transition to a digital and sustainable world. Our team uses an AI-enabled consulting approach to deliver cutting-edge solutions that drive measurable business outcomes.