Global Account Director

Responsibilities

• Manage a segmented portfolio of global accounts (Jumbo, Medium, and Small), providing differentiated service based on strategic value and complexity.
• Oversee account portfolios and budgets to ensure financial efficiency and alignment with business objectives.
• Monitor account performance regularly to ensure defined commercial goals are met.
• Supervise assigned teams to maintain high service standards and timely, high-quality client attention.
• Track portfolio loss ratios and claim trends to identify deviations and implement cost containment actions.
• Coordinate with the Global Service Solutions (GSS) team to ensure effective responses to client requirements.
• Drive consultative management to generate value and facilitate account growth through cross-selling and referrals.
• Support international business needs by managing calls, reports, and follow-ups in English.

Requirements

• University degree.
• Minimum of 5 years of professional experience, with a proven track record in account management or similar corporate roles.
• At least 3 years of experience leading customer service teams, preferably in medium to large organizations.
• Advanced proficiency in English, with the ability to operate effectively in international business contexts.
• Proficiency in Microsoft Office, specifically Excel and PowerPoint, for data analysis and presentation.
• Strong ability to build and maintain trust-based relationships with strategic clients.
• Excellent oral and written communication skills with the ability to influence stakeholders at various organizational levels.

About the Company

WTW is a leading global advisory, broking, and solutions company. Our colleagues serve more than 140 countries and markets around the world, providing a global dimension to everything we do and creating exciting opportunities for collaboration and professional growth.