Gestor Terapias Atención Continuada

Responsibilities

• Provide telephone support to patients across Spain, adjusting service levels based on urgency and specific therapy needs
• Assist patients with service requests, incident resolution, and remote therapy reviews
• Manage incident resolution through telematics, home messaging, or by coordinating with local delegations
• Follow established scripts and stay updated on new processes and tools
• Conduct patient and hospital surveys and manage data collection campaigns
• Follow up on patient complaints to provide rapid and effective solutions
• Support patients within a 24/7 service framework, including night and weekend shifts
• Act as an expert resource to provide high-level support for complex incidents and assist colleagues

Requirements

• High level of autonomy and responsibility in decision-making
• Strong communication and interpersonal skills
• Sensitivity and rigor when interacting with patients and customers
• Full availability to work 24/7 shifts, including nights and weekends

About the Company

Air Liquide is a world leader in gases, technologies, and services for Industry and Health. We specialize in the manufacture and commercialization of medical and healthcare gases, providing essential solutions, equipment maintenance, and expert support to ensure the highest safety standards for our customers and patients worldwide.