Gestor Servicios Inetum Delivery Centers

Responsibilities

• Manage resources in Data Centers (IDCs) in Colombia, ensuring availability, capacity, and correct operation in a 24x7 environment.
• Monitor and improve the productivity of the offshoring team.
• Manage resources and verify executed hours, including holidays and overtime.
• Support 24x7 shift control, managing incidents, availability, and service outages.
• Supervise and record workstation incidents related to access, power, and the IDC environment.
• Coordinate with Operation, Service Desk, and IDC Systems teams.
• Monitor and ensure continuous improvement of operations and service levels for offshoring services.

Requirements

• More than 4 years of experience in IT Service Management within critical 24x7 environments.
• Experience coordinating N1 and N2 support, ensuring effective incident escalation and operational continuity.
• Advanced technical knowledge in systems and communications.
• High level of spoken and written English.

About the Company

Inetum is a European leader in digital services. With a team of 28,000 consultants and specialists, Inetum strives to generate a digital impact for companies, public sector entities, and society. Present in 19 countries, the company partners with leading software publishers to tackle digital transformation challenges with proximity and flexibility.