German Customer Service Representative

Responsibilities

• Provide high-quality customer support to German-speaking banking clients via phone, email, and chat
• Assist clients with general inquiries, account-related questions, and front desk incidents
• Ensure a high level of professionalism and customer satisfaction in every interaction
• Manage customer support requests within a shift-based operation

Requirements

• Native-level German proficiency
• Spanish language level B2 or higher
• English language level B2 or higher
• Strong communication and interpersonal skills
• Customer-oriented mindset
• Previous customer support experience is preferred

Benefits

• Permanent contract following an initial 3-month temporary period
• Annual performance bonus in addition to base salary
• Paid training provided from day one
• Stable, long-term project within the banking sector
• International and multicultural work environment
• Career development and professional growth opportunities
• Modern office-based work environment in Madrid or Valencia

About the Company

Cross Border Talents connects professionals with international career opportunities, specializing in placing talent within dynamic, multicultural environments across Europe.