Gerente Transformación Experiencia Cliente

Responsibilities

• Take end-to-end ownership of working groups and execution cells to ensure continuous progress of assigned initiatives.
• Proactively monitor commitments, dependencies, and risks, communicating deviations and obstacles to leadership.
• Coordinate and consolidate information from multiple areas to prepare executive progress reports for high-level forums.
• Facilitate working sessions and execution cells to ensure the timely closure of agreements and commitments.
• Lead working groups to structure and document business requirements aimed at transforming and improving processes.
• Define structured work plans to achieve specific objectives and provide regular status updates to executive forums.
• Align diverse interests and facilitate agreements to drive continuous process transformation.
• Delegate activities to analysts, ensuring clear scope, timelines, and expected results.

Requirements

• Bachelor's degree in Administration, Industrial Engineering, or a related field.
• Minimum of 3 years of experience in managing initiatives, projects, or processes with direct responsibility for coordination and executive communication.
• Proven experience in requirement documentation and process design/optimization.
• Experience coordinating multidisciplinary teams and managing initiatives within complex organizational structures.
• Strong skills in product and service analysis.
• Excellent negotiation skills and the ability to integrate groups with diverse interests.

About the Company

Banco Mercantil del Norte, S.A. (Banorte) is a leading financial institution in Mexico. We seek unique and extraordinary talent to drive innovation and transformation across the country, acting as a strong ally for Mexico's growth through a culture of solidarity, respect, and responsibility.