Gerente - Servicio a Cliente H&B

Responsibilities

• Collaborate with operations, placement, and claims departments to ensure the proper functioning of insured benefits programs
• Manage the implementation of technological tools and digital solutions
• Support new sales initiatives and business development efforts
• Act as a coach and provide support to the assigned team regarding renewals and complex cases
• Supervise adherence to corporate guidelines and compliance standards
• Develop deliverables in collaboration with local and international consultants

Requirements

• Minimum 5 years of experience in insurance agencies or insurance companies
• Expertise in the full business cycle of insured benefits, including quoting, implementation, and operation of major medical and corporate life insurance policies
• Fluency in Business English (indispensable)
• Strong analytical skills and ability to work effectively in a team environment
• High level of negotiation skills and attention to detail
• Strong client orientation and commitment to achieving goals

About the Company

WTW is a leading global advisory, broking, and solutions company that helps clients manage risk and optimize their human capital. Our colleagues serve more than 140 countries and markets around the world, providing expertise across Health, Wealth & Career, Risk & Broking, and Corporate Functions.