Gerente Post Venta y Sucursal

Responsibilities

• Lead the integral operation of the branch, ensuring efficiency, profitability, service quality, and safety.
• Represent Volvo Trucks in the region to strengthen relationships with customers and stakeholders.
• Translate business strategy into concrete operational plans, integrating teams, resources, and KPIs.
• Ensure compliance with the approved Business Plan, managing critical performance indicators and financial results.
• Implement continuous improvement plans and process standardization to elevate operational maturity.
• Develop a culture of active care, customer service excellence, and high performance within multidisciplinary teams.
• Guarantee customer value through long-term relationships, trust, and loyalty.
• Ensure compliance with internal policies and Integrated Management Systems (ISO 9001, 14001, 45001).

Requirements

• Solid leadership experience in branch management, operations, after-sales, or industrial retail (automotive, transport, or machinery).
• Proven experience leading large multidisciplinary teams and developing talent.
• Analytical mindset with the ability to make data-driven decisions regarding financial impact and operational efficiency.
• Strong planning, organization, and execution skills to transform strategy into actionable plans.
• Intermediate to advanced English proficiency.
• Intermediate proficiency in Microsoft Office tools.
• Valid Class B driver's license.

Preferred Qualifications

• Experience in the transport, automotive, heavy machinery, mining, or logistics sectors.
• Knowledge of truck products, after-sales services, spare parts, or maintenance solutions.
• Experience implementing continuous improvement initiatives or operational excellence programs.
• Experience managing budgets, financial indicators, and business unit profitability.

About the Company

Volvo Trucks is part of the Volvo Group, working to lead the transformation toward more sustainable, safe, and efficient transport solutions. We foster a culture of collaboration, trust, diversity, and inclusion, aiming to leave society in better shape for the next generation through innovation and technology.