Gerente de Desarrollo para Ventas y Cobranza

Responsibilities

• Lead, motivate, and develop a group of agents to achieve business objectives aligned with company strategy
• Coordinate and control the agent team to meet budget requirements
• Manage risks and operational issues to mitigate impact on the section
• Execute recruitment plans to ensure a full team of agents
• Implement work plans to drive customer service, satisfaction, renewal, and retention
• Supervise sales, collections, and advertising to ensure optimal process compliance
• Control non-payments, improve quality, and prevent/detect fraud

Requirements

• Bachelor's degree (Titulado)
• Experience in team coordination
• Experience in personnel and time management
• Experience achieving results through teamwork
• Knowledge of recruitment processes and personnel motivation
• Knowledge of profit/revenue drivers and local market competition

Benefits

• Competitive salary plus commission scheme
• Grocery vouchers (Vales de despensa)
• Savings fund (Fondo de ahorro)
• Superior vacation days and vacation premium
• Major medical insurance (SGMM), dental, and vision insurance
• Life insurance
• Continuous learning and development opportunities

About the Company

Provident is a financial services company focused on building a better world through financial inclusion.